InterContinental Hotels 套房飯店克里夫蘭(InterContinental Hotels Suites Hotel Cleveland)

Nice place, clean and safe

Beautiful. Breakfast was everything. I felt important. The only thing i didnt like was how long it took for valet to get my car.

Worst “4 star” hotel experience ever. Dirty room and property, mediocre to poor service, room had broken and shabby parts everywhere, pullout super uncomfortable (even for a pullout), no dishes or silverware in the “kitchenette”, stained sheets. Avoid this place at all costs. No idea how it’s gotten 8.6 stars from travelers, unless the Cleveland Clinic is fixing people up with no cost rooms that exceed their low expectations or something. This is a 2.5 star hotel at best

The heating/cooling system is antiquated. Our room temperature continued to rise to 84 degrees even though we had lowered the thermostat to 66 degrees and finally called the front desk to report our problem, with failed attempts to resolve it ourselves. After explaining our issue the on-duty attendant responded: Yes, you just shut off the heater and open your windows to obtain the desired temperature. Unbelievable... The outside temperature was in the 40's. So if you overcompensated with the windows you were back to turning on heat and running it back up to possibly 84 degrees. It was a known problem to management I learned on two occasions. Although undesirable, why would management disclose the only means of adjusting room temperature? Based on the response from the front desk, you open windows during hot summer months to raise temps when room gets to cool. At least disclose the issue...

不要留在這裡。住在隔壁的假日酒店……它更新、更好、更便宜。我花了更多的錢住在這裡，因為我認為這裡更好，這一事實是荒謬的。它又髒又粗而且過時了。零奢華。如果您想要更好的東西……入住與克利夫蘭診所相連的洲際酒店。真是太好了

My planned trip was to visit the Cleveland Clinic for the 1-year check-up for an aortic valve that they replaced last Fall. The clinic had to change the visit just 3 days before the scheduled appointment. I was unable to get a refund.

Fine

Service seemed slow. The room was adequate, but not very comfortable. I guess for a hotel typically used to house medical patients or family, it was OK but not fabulous

The staff was extremely helpful and courteous, I stay here every year when I come to Cleveland Clinic for my appointments, wouldn’t stay anywhere else